Customer Discovery is an approach that identifies your unique value proposition to address customer needs. You no longer rely on untested assumptions. We prepare your team to be in a proactive position to pitch very targeted towards your customer's pain points, while leading the customer down an exceptional journey that you designed for them.
We use Customer Discovery to identify and map your Unique Value Proposition to your customer's needs. By going through this process, you know the value of your products and services better, and you know your target customers better. You clearly uncovered your competitive advantage.
Every customer interaction creates an emotional experience that affects customer's buying decisions. From statics in 2020, Customer Experience is the leading brand differentiator. We help you develop a Customer Journey roadmap that guarantees every touch point creates a positive experience for your customer. This differentiates you in front of your customer, and generates more response, more interest, and eventually leads to the next stage of engagement.
Value differentiation process helps you fully prepared to provide your target customers extraordinary value and experience so you can win.
After thorough preparation, SUCCESS comes from EXECUTION. Over the years of leading complex project operations and developing new business, I have found the critical path to execute strategy. I have streamlined the tools into one effective system. This system address accountability in a holistic approach. And it provides the fastest route to achieve results.
This is the ZL Accountability System.
It is a combination of the 5-Step Method and Accountability Coaching to help business leaders and entrepreneurs develop, execute and achieve their growth targets. It provides priority, clarity and focus and fosters a mindset of accountability within the team, which are the key elements of repeated success. Most importantly, we tailor this proven method to what fits best for you.
The 5-Step Method is the foundation of ZL Accountability System. It provides structure for strategy execution which helps the team to funnel down on high impact actions in order to maximize opportunities for success.
Accountability coaching is the navigation system, keeps the team on track during the process, while foster a culture of accountability for sustainable success.
President, BHTC, Inc
President, Amber Engineering LLC
VP Product Mgt, Indigo Technologies
Executing a strategy can be daunting. Challenges are often not in ideation but in finding your way to discover the right steps to take.
The 5-Step Method is developed based on a blend of methodologies to achieve agile execution and continuous learning. The process is built on the tools you already have, empowers team engagement, and minimizes disruption. It helps to create a positive team environment that embraces transparency and accountability.
Let me help you find the fastest route to success.
Deploying a new initiative is complex and sometimes daunting. Are your team members on board and able to focus on the most important tasks to achieve their goals? If you are struggling to get team members on board with the initiatives - We can help you along the way.
We help you develop clear expectations and a communication plan based on personality of team members. We help you develop goals, break them down into actionable plans and empower the team. Together, we will create ownership and develop an accountability system that improves collaboration and communication amongst team members and provides you full transparency of execution status towards success.
A strategy is also a change, if you have "change resistance" in the team, do not worry, we will help you identify the mindset block and help the team overcome the change resistance.
Let's design a tailored solution for your team.